Open role
Kindwell, the operating company
Senior Operations Manager
A hands-on operating leader responsible for making the Kindwell model work inside live practices. You take messy, practice-specific operating problems and turn them into systems that hold up across locations — without breaking what already works locally. The role lives between strategy and implementation: workflow design, metrics, handoffs, accountability and operating rhythm.
Why it exists
As Kindwell acquires and operates more practices, operational quality cannot depend on heroic effort or one-off fixes. This role turns what works into repeatable operating infrastructure and closes the gap between central systems and the reality inside each practice.
What you own
- Translate company priorities into operating plans that work inside live practices.
- Diagnose breakdowns across intake, scheduling, recruiting handoffs, revenue-cycle coordination, staffing and capacity, and day-to-day practice operations.
- Build and improve SOPs, scorecards, operating rhythms, escalation paths and accountability systems.
- Drive cross-functional initiatives from problem definition through rollout and measurement.
- Work with practice leadership to improve execution while respecting what is already working locally.
- Surface recurring problems that should become company-wide systems instead of practice-specific fixes.
What good looks like
- Fewer recurring operational fires, because root causes were actually fixed.
- Practice leaders know what matters, who owns it, and how performance is measured.
- New systems get adopted because they work in the field, not just on paper.
- Central teams and local practices have clearer handoffs and fewer dropped balls.
- The operating model becomes more repeatable as Kindwell grows.
Who you work with
Across Kindwell's operating functions — intake, recruiting, revenue cycle, finance and technology — and directly with local practice leadership.
Requirements
- A strong operator who can move between analysis, process design and implementation.
- Comfortable owning cross-functional problems with incomplete information.
- Excellent written and verbal communication; can make accountability and next steps unmistakable.
- Strong quantitative instincts and comfort using metrics to diagnose performance.
- Able to build structure without overengineering it.
- High judgment about when to standardize and when local variation should remain.